群体性突发事件是新时期我国经济、社会生活的反映。本文在探讨当前我国群体性突发事件基本概念的同时,结合罗伯特·希斯的4R危机管理理论对群体性事件预警与处置的前、中、后期出现的问题进行缩减、预备、反应和恢复管理分析,提出了完善群体性突发事件预警与处置机制的建议。 Group unexpected events are a reflection of China’s economic and social life in the new era. In this paper, while discussing the basic concept of group emergency in our country, combining with Robert Heath’s 4R crisis management theory, the problems of early, middle and late stages of group event early warning and disposal are reduced, prepared, responded and managed Analysis and put forward suggestions to improve the early warning and disposal mechanism of mass emergencies.