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我国高速公路多采用贷款修路、收费还贷的建设方式,从高速公路建设初期至今,在高速公路机电系统中受到投资方、建设方和设计方高度重视的系统是收费系统。但作为高速公路的使用者(行驶在高速公路上的司乘人员)在支付费用的同时,也有要求享受到行驶的快捷和安全的权利。因此,从2004年开始,高速公路的运营管理者已经开始关注本路段的对外服务能力和列外服务形象。各省级联网中心和路段监控中心开始整合、改扩建其管辖范围内的监控系统,截至2006年初,已经有十几个省市区部分完成了省内高速公路监控联网工作。作为高速公路对外服务的窗口、高速公路监控系统的整合平台,高速公路客户服务呼叫中心的应用摆在了高速
Since the initial construction of expressway, the system which is highly valued by investors, constructors and designers in expressway electromechanical systems is a toll collection system. However, as a user of the expressway (a driver who runs on the expressway), he / she also has to pay for his expenses quickly and safely. Therefore, starting from 2004, expressway operation managers have begun to pay attention to this section of the external service capabilities and off-line service image. The provincial-level networking centers and road section monitoring centers began to integrate and rebuild their monitoring systems within their jurisdiction. By the beginning of 2006, more than 10 provinces, municipalities and autonomous regions have completed the monitoring and networking of the expressways in the province. As a freeway external service window, highway monitoring system integration platform, the highway customer service call center applications at high speed