笔者多年的调查与观察发现,影响医疗质量最常见的因素有二: 一是医务人员对病人缺乏同情心、责任感,服务态度不好。主要表现是:医务人员脸难看、话难听、事难办的现象时有发生,甚或推诿病人,延误了诊断与治疗良机,使病情加重甚至危及生命。 二是医务人员缺乏上进心、事业心,工作马马虎 The author’s many years of investigation and observation found that there are two most common factors affecting the quality of medical care: First, medical personnel lack sympathy and responsibility for patients, and their service attitude is not good. The main manifestations are: the phenomenon of unsightly, hard-to-hear, and difficult-to-failure medical staff occurs from time to time, or even pushing the patient, delaying the opportunity for diagnosis and treatment, making the condition worse and even life-threatening. Second, the lack of self-motivated, dedication, and arduous work