上世纪70年代初,一位名叫哈维的美国小伙子,进入了纽约一家百货公司做推销员。这家百货公司一直奉行“顾客至上”原则,在哈维上班的第一天,老板就告诉他说:“你必须要坚信一点:顾客就是上帝,顾客永远是对的!”然而,哈维却并没有用这样的原则进行销售,他总是对顾客的要求和选择表示怀疑甚至是反对。让人意想不到的是,哈维的业绩却一直遥遥领先于全公司所有推销员。“他是怎么做到这一切的?”老板既好奇又困惑地来到哈维的身边想看个究竟,正巧有一位顾客也来到这里,他指着一款单面办公桌对哈维说:“不久前我曾买过这款桌子,现在 In the early 1970s, a young American named Harvey entered a department store in New York as a salesman. This department store has always pursued the principle of “customer first”. On the first day when Harvey came to work, the boss told him: “You have to firmly believe that the customer is God and the customer is always right!” Harvey did not use such principles for sales. He always doubted or even opposed the customer’s request and choice. Unexpectedly, Harvey’s performance has been far ahead of all company-wide salesmen. ”How did he do it all?“ The boss was curious and puzzled to come to Harvey’s side to see what happened. He happened to have a customer who also came here. He pointed to a single-sided desk. Wei said: ”I bought this table not long ago, now