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去年12月1日,全国各级消费者协会开始执行新的《受理消费者投诉规定》。规定指出:消费者协会受理投诉的范围包括:根据《消法》关于消费者的权利的九项规定,受理消费者受到损害的投诉;根据《消法》关于经营者的义务的十项规定,受理消费者对经营者未履行法定义务的投诉;受理农民购买、使用直接用于农业生
On December 1 last year, consumers associations at all levels across the country began implementing the new “Accepting Consumer Complaints Regulations.” The regulation states that the scope of consumer associations' acceptance of complaints includes: accepting complaints of consumers being harmed in accordance with the nine provisions of the Consumer Law on consumer rights; and according to the 10 provisions of the “Consumer Law” regarding the obligations of operators, Accepting consumers' complaints about the failure of the operator to fulfill their statutory obligations; Accepting the purchase of peasants and the direct use for agricultural students