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一般来说,顾客在一次完整的购买药品的过程中会经历八个阶段的心理活动。了解他们购药时每个阶段的心理活动,有助于我们掌握接待顾客的技巧
In general, customers experience eight stages of mental activity during a complete purchase of the drug. Understanding the psychological activity of each phase of their purchase of medicines helps us to master the skills of receiving customers