“一只脚踩扁了紫罗兰,它却把香味留在那脚跟上,这就是宽恕”。马克吐温曾说过这样启人心智的话。生活里、工作中,难免遇到不如意的人或事,与人相处,总会有摩擦和碰撞,有时甚至会升级为矛盾。这是因为人和人之间是不同的个体,人生观、性格、秉性、地位等的不同导致了矛盾的产生,私心与利益又往往会使矛盾激化。如何化解矛盾, “One foot flat violet, but it is the fragrance left in that heel, and this is forgiveness.” Mark Twain once said such an inspirational word. Life, work, it is inevitable to encounter unhappy people or things, get along with others, there will always be friction and collision, and sometimes even escalate into contradictions. This is because people are different individuals. The differences in outlook on life, personality, disposition and status lead to the emergence of contradictions. Selfishness and interest often tend to intensify the contradictions. How to resolve conflicts,