电话是现代社会最常用的通信工具之一,是当前各级机关、团体、企事业单位、学校以及个人使用频率最高的信息传递工具。使用电话是公务人员与外界保持联系,传递信息进而开展工作的必要手段。一个单位的电话总机每天需要接听许多来自四面八方、全国各地乃至世界各地的电话。在使用固话、手机、互联网通信等通信工具时,虽然只是“只闻其声, Telephone is one of the most commonly used communication tools in modern society. It is the most frequently used information transmission tool by organs, organizations, enterprises, institutions, schools and individuals at various levels. The use of telephone is the necessary means for civil servants to keep in touch with the outside world and transmit information to carry out their work. One unit’s switchboard needs to answer many calls every day from all over the country and around the world. In the use of fixed telephone, mobile phone, Internet communications and other communications tools, although only ”only hear the sound,