令人头痛的退药 我觉得在营业中,最难解决的就是顾客退药问题。顾客买回家后,告诉我们药家人已经买过了,或者说数量买得太多,或者拿回家一看有禁忌症,自己不能吃……。这种情况下,你们说说,这药我们该不该退。如果不退,你可能会失去一位顾客,问题闹大了说不定还会影响药店的声誉;要是退的话,我们又担心药品 The headache of withdrawal I think in business, the hardest to solve is the customer withdrawal problems. After the customer has bought the home, he tells us that the drug family has bought it, or that the quantity has been bought too much, or taken home to see contraindications and can not eat it by himself. In this case, you talk about this medicine we should not retreat. If you do not retreat, you may lose a customer, the big problem might even affect the reputation of the pharmacy; if retreat, we are worried about drugs