企业的支持性职能部门在业务战略中应该扮演怎样的角色?对于大多数企业,职能部门的主要职责是处理相关事务,它们满足日常工作的需求、满足法律和监管方面的要求,接受事业部的要求,在出现冲突或者紧急事件时扮演救火队员的角色。然而,随着市场环境和格局趋于多变、竞争更为激烈,许多企业开始追求卓越的运营,并意识到具备差异化能力的重要性。同时,通过外包和流程改善,日常事务性工作的 What is the role a company’s support function plays in its business strategy? For most businesses, the primary responsibility of a functional department is to handle issues that meet the needs of daily work, meet legal and regulatory requirements, Requirements, in the event of a conflict or emergency firefighters role. However, as the market environment and pattern are changing and the competition is fiercer, many companies begin to pursue excellence in operations and realize the importance of differentiated capabilities. At the same time, through routine outsourcing and process improvement, routine work