在图书馆流通工作中经常会出现拒借现象。如果一个图书馆经常有很高的拒借率,那么这个图书馆的服务质量是有问题的。就中专图书馆而言,假如教师经常借不到备课所需要的教学参考资料,就会使教学受到影响。图书馆的领导和工作人员对拒借现象不应听之任之、心安理得,而应从对读者负责的态度,多方面地、仔细地检查分析产生拒借的原因,并采取积极有效的措施加以解决。产生拒借的原因大致有:由于图书经费不足,不能适当增购复本,至使供不应求;到馆新书不能及时投入流通;执行制度不严,读者借阅数量过多,长期不还,使藏书不能正常周转;图书馆工作人员责任心不强,文化水平又低,业务不熟练等等。产生拒借的主客观原因虽然很多,但工作人员的职业道德,文化素养和业务熟练程度等主观原因对拒借率的影响是很大的。首先,图书馆员应热心自己的工作, Loan borrowing often occurs in the circulation of libraries. If a library often has a high rejection rate, then the quality of service in this library is problematic. For secondary school libraries, if teachers often can not borrow the teaching reference materials needed for lesson preparation, teaching will be affected. The leaders and staff of the library should not hesitate to refuse the refusal phenomenon, but should be responsible and accountable to the readers. In many aspects, the leaders and staff of the library should carefully examine and analyze the reasons for the refusal to borrow and take active and effective measures to solve them. Reasons for the refusal to borrow are generally as follows: due to insufficient funds for books, it is not possible to purchase additional copies properly so as to meet the supply shortfall; new books can not be put into circulation in time; the system of enforcement is too lax and readers’ Normal turnover; Librarians sense of responsibility is not strong, low level of education, business unskilled and so on. Although there are many subjective and objective reasons for refusing borrowing, subjective reasons such as staff professional ethics, literacy and business proficiency have a great influence on the rate of refusing borrowing. First, librarians should be enthusiastic about their work,