信访工作是各个单位行政管理工作的前沿,直面广大职工和纷繁复杂的社会矛盾,其职能发挥得好坏,直接影响水电工程建设的顺利进行和企业管理者的形象和职工的切身利益。为此,将心理咨询技巧中的“非语言”性技巧应用于信访工作,从而达到接待者和来访者建立信任关系、进行有效沟通、为息诉罢访奠定坚实的基础。 The petition work is the forefront of the administrative work of all units, facing the broad masses of workers and the complicated social contradictions, and its functions play a good or bad, a direct impact on the smooth progress of hydropower construction and business managers and the immediate interests of workers. Therefore, “non-verbal” sexual skills in psychological counseling skills are applied to petition work so as to achieve the establishment of trust relationship between visitors and visitors, and effective communication so as to lay a solid foundation for the strike of petitions.