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电力作为一种特殊商品,涉及到各行各业、千家万户。电费回收是供电企业实现经营成果的最终环节,只有完成电费的回收工作,电力作为商品才能实现其真正意义上销售的全过程,完成电力商品在市场上的流通。电费回收率决定了供电企业的效益,电费回收方式在很大程度上决定了客户对供电企业服务质量的评价。随着电力改革的深入,逐步走向市场化,电费回收的风险和难度越来越大。
Electricity as a special commodity, involving all walks of life, tens of thousands of households. Electricity recovery is the final part of the power supply business to achieve operational results, only the completion of the recovery of electricity, electricity as a commodity in order to achieve the true sense of the whole process of sales, the completion of electricity in circulation in the market. Electricity recovery rate determines the efficiency of the power supply enterprises, the way electricity is collected to a large extent determines the customer service quality evaluation of power supply enterprises. With the deepening of power reform and the gradual marketization, the risk and difficulty of electricity recovery are getting bigger and bigger.