一次,芭芭拉·艾·格兰兹给一家大型超市连锁店的雇员作演讲,主题是建立岗位意识和重树敬业精神。她演讲后三个星期的一个黄昏,芭芭拉接到一个电话。打电话的人叫约翰尼,是曾听她演讲的连锁超市的打包员。他说道:“你讲得真好。”听了演讲后,他产生了一个想法,每天给顾客提供一 Once, Barbara 艾格兰兹 for a large supermarket chain employees make a speech, the theme is to establish a sense of job and rebuild their professionalism. One evening three weeks after her speech, Barbara received a call. The man who called was Johnny, a bailout member of the supermarket chain who had heard her talk. He said: “You’re good at it.” After listening to the speech, he produced an idea that gives customers a daily