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国家卫生计生委、国家中医药管理局发布关于进一步深化优质护理、改善护理服务的通知,要求持续改善护理服务态度,杜绝态度不热情、解释没耐心、服务不到位等现象。通知要求到2015年底,全国三级医院的各个病房都要开展优质护理服务;二级医院中,开展优质护理服务占60%病房的地市级医院的比例不低于80%,县级医院不低于40%。同时,有条件的医院要积极在门(急)诊、手术室等非住院部门开展优质护理服务。
The State Health and Family Planning Commission and the State Administration of Traditional Chinese Medicine issued a circular on further deepening quality care and improving nursing services, requiring continuous improvement of nursing service attitudes, no enthusiasm for eliminating attitudes, impatience and inadequate services. The circular requires that by the end of 2015, quality ward services should be carried out in all wards of tertiary hospitals across the country. In secondary hospitals, the proportion of prefecture-level hospitals that provide quality nursing services in 60% of wards is not less than 80% Below 40%. At the same time, qualified hospitals should actively carry out quality nursing services in non-inpatient departments such as door (emergency) consultation and operating room.