爱车故障频出、4S店售后服务态度恶劣、厂家推诿责任令人心寒,迫不得已、忍无可忍,寻找合理渠道,拿起法律武器,进行投诉,维护自身权益。这是中国汽车市场近年来不断上演的剧情,是家用汽车痛心并奋力帮助消费者捍卫权益的缘起。家用汽车从2011年起开始关注中国汽车产品质量及服务状况,建立了消费者投诉反馈处理体系及投诉数据库,进行投诉受理、实地采访并向厂商反映,受 Frequent car trouble, 4S shop service attitude is poor, the manufacturer push Chu people is chilling, forced, intolerable, looking for a reasonable channel, pick up legal weapons, complaints, safeguard their own rights and interests. This is the story that the Chinese auto market has been unfolding in recent years. It is the reason why the family car is sad and struggling to help consumers defend their rights and interests. Since 2011, the family car has been focusing on the quality and service status of China’s auto products. The consumer complaints handling system and complaint database have been set up to handle complaints, conduct field interviews and report to the manufacturers.