目前,信息参考咨询服务已成为网络环境下图书馆读者工作的一个主流方向,无论是国内还是国外,各大类型的图书馆都在致力于信息参考咨询服务的发展。近年来,我国高校图书馆信息参考咨询服务发展比较迅速,并取得了一定的进步,但与国外相比还是存在很大的差距。如何更高效的开展参考咨询服务,是高校图书馆需 At present, the information reference service has become a mainstream direction of the library readers in the network environment. Whether domestic or foreign, major types of libraries are committed to the development of information reference services. In recent years, the information consultancy service of university library in our country develops rapidly, and has made certain progress, but there is still a big gap compared with foreign countries. How to carry out reference service more efficiently is the need of university library