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正确处理顾客的不满和抱怨,是导购员的一项基本技能。掌握了处理抱怨的有效方法,并在沟通中缩小与顾客之间的距离,便能赢得顾客的谅解与支持。
Correct handling of customer dissatisfaction and complaints, shopping guide is a basic skill. Mastered the effective way to deal with complaints, and narrowing the distance between customers and customers in communication can win customer understanding and support.