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一场大雪迫使机场暂时关闭,大约五千多名乘客被困在候机大厅里,这一额外的负担使机场的正常的服务陷入了困境。托赞尼,机场当班的老经理,四十年一直从事着他所热爱的工作,爱机场如爱家。他能解决乘客之间的矛盾,耐心、周道地解答乘客提出的各种问题,同机场的同事融洽相处,关心他们的生活,因为他们也有家庭生活上的问题。托赞尼对各项业务了如指掌,并能纠正各项业务中存在的错误。机场服务部的年轻的领导马基克夫是个与众不同的人,他性格暴躁、武断,他要立刻改变机场的面
A heavy snow forced the airport to temporarily shut down and about 5,000 more passengers were trapped in the waiting hall, adding to the extra burden that the normal service at the airport was in trouble. Tozani, the manager of duty on duty at the airport for forty years, has been engaged in his favorite job, loving the airport like a loving family. He can solve the conflicts among passengers, patiently and thoughtfully, answering the various questions raised by passengers, getting along with the colleagues in the airport and caring for their life because they also have problems in family life. Tozani is well-versed in all aspects of his business and can correct mistakes in his business. Airport Service’s young leader, Malkov, is a distinctive man who is cranky and arbitrary and who wants to change the face of the airport