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目的探索首都血源管理的精细化管理之路,招募和保留更多的献血者。方法应用精细化管理的理念,细分服务对象,建立固定献血者、稀有血型献血者、首都无偿献血志愿者三支队伍;细化服务手段,建立首都献血服务热线、首都献血服务网、首都献血服务远程视频指挥中心三个平台;细致人力资源,优化人员结构、提升人员素质、建立首都血源管理工作的人才队伍。结果 5年来首都献血者工作的探索发展始终坚持科学发展观以精细化管理的理论为指导,始终坚持适应首都医疗发展的宏观环境,始终围绕首都血液保障的刚性需求,把握血情顺势而为,以激活微观运行效率、调动人员积极性为核心,推动首都血源管理体系逐步建立健全三支特色队伍和三个技术平台,在保障人民身体健康、培养血源管理人才、引领首都血液事业发展方面发挥了积极作用。结论精细化管理是首都献血者工作的必经之路。
Objective To explore the fine management of blood resource management in the capital and to recruit and retain more blood donors. Methods Apply the concept of meticulous management, subdivide service objects, establish three groups of fixed blood donors, rare blood donors and voluntary blood donation volunteers in the capital; refine service means, set up capital blood donation service hotline, capital blood donation service network, capital blood donation Service remote video command center three platforms; meticulous human resources, optimize the staff structure, enhance the quality of personnel, the establishment of the capital of blood resources management personnel. Results In the past five years, the exploration and development of blood donors in the capital always adhered to the scientific concept of development guided by the theory of meticulous management and always adhered to the macroscopic environment of the development of the capital medical care. In the light of the rigid demand of blood capitals in the capital, To activate the micro-operation efficiency, mobilize the enthusiasm of staff as the core, and promote the capital system of blood resources management and gradually establish and improve the three characteristics of the team and three technology platforms, in protecting the health of the people, training blood management personnel, leading the development of blood in the capital play A positive effect Conclusion Delicacy management is the only way for blood donors in the capital to work.