论文部分内容阅读
目的:探讨基层医院使用电子排队叫号系统前后门诊患者的满意度。方法:随机抽取2009年5～12月使用人工排队叫号前的门诊患者满意度调查问卷1 120份,抽取2010年5～12月使用电子排队叫号的门诊患者满意度调查问卷1 120份,计算并比较他们在就诊过程中对医院及医护人员的满意度。结果:使用电子排队叫号后的就诊患者对门诊各项服务满意度明显高于使用电子叫号前人工分诊叫号的就诊患者(P<0.05)。结论:使用电子排队叫号系统,能够有效避免门诊患者插队拥挤现象,使患者感到医院真正做到了公平、公正,从而提高患者满意度。
Objective: To investigate the satisfaction of patients before and after outpatient service using electronic queuing system in primary hospitals. Methods: A total of 1 120 outpatient satisfaction questionnaires before artificial queuing were collected from May to December in 2009, and 120 questionnaires of outpatient satisfaction using electronic queuing were collected from May to December in 2010. Calculate and compare their satisfaction with the hospital and medical staff during the visit. Results: Satisfaction rate of outpatients after using electronic queuing was significantly higher than that of patients using electronic dialing before artificial dialing (P <0.05). Conclusion: The use of electronic queuing system can effectively avoid outpatient crowding crowding phenomenon, so that patients feel the hospital really be fair and just, so as to improve patient satisfaction.