工商银行在全国有着上万个基层行处，每一个基层行处由于业务分工、年龄结构等的不同，存在着各种形态的群体组织。如何使这些群体有条不紊地做好各项工作，取决于基层领导对各种群体形态的组织管理能力。为此，基层行处的领导，要注意研究职工中的群体形态和心理，发挥领导效应。 The Industrial and Commercial Bank of China has tens of thousands of grass-roots businesses across the country. Each of the grass-roots businesses has various forms of group organization due to differences in business division and age structure. How to make these groups work well in an orderly manner depends on the ability of grass-roots leadership to organize and manage various forms of groups. To this end, the leaders at the grassroots level should pay attention to studying the group style and psychology of employees and exert the leadership effect.