随着电子政务服务应用的深入,各级政府越来越关心哪些因素对电子政务服务能力存在影响,从而有针对性地对这些因素进行管理,以便更有效地提高电子政务的服务能力。本文从组织、协作、文化、技术、设施等方面分析了政府组织内部环境因素对电子政务服务能力的影响情况,并给出相应的对策与建议。 With the deepening of the application of e-government services, governments at all levels are increasingly concerned about what factors have an impact on e-government service capabilities, so as to manage these factors in a targeted manner in order to more effectively improve e-government service capabilities. This article analyzes the influence of internal environmental factors on E-government service capability from the aspects of organization, cooperation, culture, technology and facilities, and gives corresponding countermeasures and suggestions.