职业倦怠是指在以人为服务对象的职业领域中,个体的一种情感耗竭、人格解体和个人成就降低的症状。国外早在上世纪70年代就已经开始该领域的研究。其中较为著名的是Maslach,她提出的职业倦怠的三维度模型得到了最为广泛的应用验证。她认为,职业倦怠主要表现为:①情绪衰竭(emotional exhaustion),是个体对压力的评估, Occupational burnout refers to the symptom of an individual’s emotional exhaustion, personality breakdown and personal achievement reduction in the professional field of people-oriented service. Abroad as early as the 70s of last century has already begun the research in this field. One of the more famous is Maslach, whose three-dimensional model of job burnout is the most widely used. She believes that job burnout mainly as follows: emotional exhaustion (emotional exhaustion), is the individual’s assessment of the pressure,