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买保险时,保险公司服务上门,态度热情,笑容可掬;索赔时,则手续繁杂,事情难办,左右怄气。为何会出现这种情况?笔者对湖南省某县法院近两年来审理的保险合同纠纷案进行了分析,发现了保险公司坑害客户、违法拒赔的几种惯用手法。
When you buy insurance, the insurance company serves you with enthusiasm and a smile. When you make a claim, the procedures are complicated and things are difficult to handle. Why did this happen? The author analyzes the case of insurance contract in a county court in Hunan Province in the recent two years and finds out some common practices of insurance companies that implicate customers and violate the law.