东京走马,新宿、银座的繁华,地下铁路的纵横交错,迪士尼乐园的畅游,富士山的奇异景色,都留下了深刻的印象。但更使人回味思索的,却是一个个各行各业在服务方面的“镜头”。平心而论,从直观作比较,深感日本在许多方面的服务水平,堪称周到、热诚、高效,值得我们加以借鉴。以下的几则见闻,尽管是一些点滴,但以小见大,不失为“可以攻玉”的“他山之石”。 小小卡片见精神 旅居东京期间,同机关、商店、银行、邮局、医院等都有过不同程度的接触,虽未见它们挂有如何“优”“好”的牌子,但其服务质量却给人留下很好的印象,尤其是邮便局(即邮政局)的服务精神,着实使人开了眼界。 东京的邮便所,规模大都很 Tokyo, Tokyo, Shinjuku, Ginza downtown, criss-crossing the underground railway, Disneyland tour, the fantastic scenery of Mount Fuji, left a deep impression. But even more reminiscing, it is one by one all walks of life in the service of the “lens.” In all fairness, from the perspective of comparison, I am deeply impressed by Japan’s service standards in many aspects, which are thoughtful, enthusiastic and efficient and worth our reference. The following few see, though it is a bit bit by bit, but small see the big, after all, “can attack jade” “the stone of other hills.” Small cards see the spirit of living in Tokyo, with the agencies, shops, banks, post offices, hospitals, etc. have had different degrees of contact, although they did not see how hung “good” “good” brand, but its quality of service People leave a good impression. In particular, the service spirit of the post office (ie the Post Office) really opens the eyes of people. Tokyo’s post office, most of the scale