华电能源牡二电厂客户服务中心热闹非凡,“升级”后的呼叫系统威力大增,在供热服务及管理工作中发挥了巨大效能,引得多家兄弟单位前来观摩“取经”。提起“新版”呼叫系统,坐席班长陈福魁一脸自豪,这可是他跟北京厂家“摸爬滚打”几个月的成果。升级后的呼叫系统技术上趋于成熟,性能上更为稳定,功能上也更加完善。新系统在原有基础上增加了停供管理、测温管理、日志管理、任务跟踪、智能知识库等多个功能模块,停供管理实现了从停供申请到派单流转“一条龙”;测温管理从单户测温到全楼温度展示使供热 Huadian Power Plant Power Customer Service Center Mubu lively, “upgrade ” after the call system greatly increased its power, heating services and management work has played a tremendous efficiency, attracted a number of brothers units to come to see “learn” . Mention “new version ” call system, seat monitor Chen Fukui pride, but he and Beijing manufacturers “fumble” months of results. The upgraded call system is technically mature, its performance is more stable, and its functions are more perfect. The new system adds a number of functional modules such as stop-for-management, temperature management, log management, task tracking and intelligent knowledge base on the basis of the original system. The stop-and-go management has realized the “one-stop” ; Temperature management from single-family temperature to full-floor temperature show heating