关于个案服务,当下有不少社工都遭遇了“无个案可做”或“害怕做个案”的窘境。的确,与社区工作和小组工作相比,个案服务要复杂、精细得多,从发掘服务对象到初次面谈、建立专业关系,就有一系列专业的流程性工作要做。而这第一步,正是检验社工专业的时刻,基础工作直接影响个案服务的整体成效。笔者认为,做个案,突破第一步尤为重要, Regarding the case service, many social workers nowadays suffer from the dilemma of “no case can be done” or “afraid of doing a case.” Indeed, compared with community work and group work, the case service is more complicated and more elaborate. There are a series of professional process work to do from discovering clients to first interviews and establishing professional relationships. The first step is to test the moment of social work. The basic work directly affects the overall effectiveness of the case service. In my opinion, it is particularly important to be a case and to break through the first step.