2011年我司实施了三起召回,涉及数量1139905辆。在国家质检总局的指导下,召回行动得到了顾客和媒体的理解和支持,召回开展顺利。为了保证召回的顺利实施,提高顾客满意度,我司进行了周密的准备。首先在我司方面:1、准备了充足的零部件,保证在召回开始时全国所有特约店均有可供更换的零件;2、公司内建立了指导特约店召回活动的专门 In 2011, we implemented three recalls involving 1139,905 vehicles. Under the guidance of AQSIQ, the recall has been understood and supported by customers and the media, and the recall has proceeded smoothly. In order to ensure the smooth implementation of the recall, improve customer satisfaction, our company conducted a thorough preparation. First of all, in our company: 1, adequate spare parts are prepared to ensure that all special shops in the country have replacement parts available at the beginning of the recall; 2, the company has established a special shop to guide special shop recall activities